Politica di reso
Return & Refund Policy — Kronoscreation
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at info@kronoscreation.store. Returns must be sent to:
Via Tresana 10 Ter, 54033 Marina di Carrara (MS), Italia
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and make it right.
Exceptions — Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Digital products (STL files) — once downloaded, digital files are non-refundable
- Sale items and gift cards
European Union — 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as received, with tags and original packaging, and you’ll need proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, contact us at info@kronoscreation.store.